//TERMS & CONDITIONS
1.1 "You" refers to the customer. "We" or "us" refers to the business.
1.2 "York St" or "York Street" is a trading name.
2. PRODUCT INFORMATION
2.1 Any slogans or messages used on this website, the products displayed on it or other related material are for commercial purposes only, and do not necessarily represent the views of the business, its owner(s) or its employees.
2.2 We have made every effort to accurately display product colours on this website. However, due to differences in monitor display, some products may differ slightly in colour on receipt.
2.3 All sizes and measurements are approximate, however we try our hardest to ensure that they are as accurate as possible. Any sizes indicated on this website are UK sizes, unless otherwise stated. For further clarification, see our size guide.
2.4 The price you see on the website is the price you will pay. This does not apply to additional optional postage costs that are selected by the customer at checkout.
3. PURCHASE & PAYMENTS
3.1 All payments on this website are handled by PayPal. For a full list of PayPal's terms and conditions, please see their website. If you experience any payment problems, contact us. We may refer you to PayPal, or we may contact PayPal ourselves to resolve the issue. We will not pass on any information that is not relevant to the resolution of the problem.
3.2 Once an order has been confirmed and payment has been taken, you will not be able to make any changes to your purchase on our website. If you need to make a change, please contact us and we will do our best to implement the change, but this cannot be guaranteed in all cases.
3.3 We reserve the right to cancel any purchase at any time. Where payment has already been taken, it shall be fully refunded. This includes cases where:
-The product is no longer in stock
-We are unable to obtain payment
-There is an error within the product information, including price or promotion
4.1 Please note that all delivery timescales are guidelines only. Whilst we do our best to dispatch all items within 24 hours, during busy and seasonal periods some deliveries may take longer.
4.2 Deliveries to Northern Ireland, the Highlands and AB postcodes may take longer to arrive.
4.3 Once items have been dispatched by us, the responsibility for delivering the items lies with the courier. If your item does not arrive within 7 days, please contact us and we will do our best to assist you. We are not responsible for any delays once we have dispatched the item(s).
4.4 If you have not received your item(s) within 28 days, you will qualify for a full refund, including P&P. Please note that you may be asked to provide a written assurance that the item has not been received.
4.5 Our preferred courier is Royal Mail. In certain circumstances we may use other couriers. Where other couriers are used, we will ensure that the item is still delivered within the specified timeframe.
4.6 Where we expect that deliveries may be delayed, we will do our best to inform customers prior to checkout. This does not include seasonal periods, where some delays are to be expected.
5. RETURNS, REFUNDS, EXCHANGES & CANCELLATIONS
5.1 We guarantee to refund or replace any item(s) returned to us within 14 days of receipt, providing they are in a saleable condition.
5.2 You MUST contact us before returning any items.
5.2 Where the return of an item has been agreed, the cost of returning the item shall be met by us.
5.3 Refunds will usually be credited to your original method of payment. Where this is not possible, you will be informed before another suitable refund method is established.
5.4 In the interests of hygiene we do not offer refunds on pierced jewellery, underwear or swimwear if the original seal or packaging has been removed.
5.5 Under the distance selling regulations, EU customers may cancel purchases within 7 days of purchase.
6.1 All payments made on this website are handled by PayPal. We do not store, or have access to any credit card details. For a full list of PayPal's terms and conditions, please see their website.
6.2 We only collect information that is relevant to our operational or marketing requirements. We do not use your information for any purposes that are not directly relevant to our business. We do not share any information with any 3rd parties.
6.3 Where an address or email address has been provided by the customer, we may occasionally use this address for marketing purposes. If you wish to stop receiving marketing material at any time, simply contact us, email us or write to us, and your details will be removed from our contact list.
6.4 We may share some details for purposes of Anti-Fraud, or where we are required to do so by law. We will always ensure that any requests for information by governmental or legal authorities are legitimate requests. We will not disclose any information that is not specifically relevant to the request.
6.5 We may display links to 3rd party websites. We are not responsible for any content or activities of these linked sites.
7.1 None of the images on this website may be reproduced or used for commercial purposes without the express permission of the business.
7.2 Images/slogans may be used for personal, non-commercial use, where this use is non-defamatory. You are welcome to publish our images/slogans on your personal website, including any personal social media pages, without our prior permission, providing the source of the image is acknowledged, and the use is non-commercial and non-defamatory.
7.3 We work hard to ensure that none of our items, images or slogans are in breach of copyright. However, if you believe that any copyright has been unintentionally breached, please contact us and we will be happy to remove any infringing material.
8. TAX & LEGAL STATUS
8.1 "York St" is a trading name of a sole proprietorship registered in the United Kingdom for tax purposes. We are fully compliant with UK law.
8.2 We will not respond to any attempts made by any customer or 3rd party to engage in unlawful activity. We will inform the relevant authorities of any such attempts.
9. ENVIRONMENTAL POLICY
9.1 We are committed to the environment. Wherever possible we try to operate in a way that is sustainable and sensitive to our surroundings. We are open to suggestions on any way in which we can improve our environmental policy. Where we deem any suggestions to be environmentally, operationally and financially viable, we will do our best to implement them.
10. EQUAL OPPORTUNITIES & ACCESSIBILITY
10.1 We are committed to equal opportunities. We are open to suggestions on any way in which we can make our business, products or website more accessible and open to all. Where we deem any suggestions to be operationally and financially viable, we will do our best to implement them.
11. CONTACTING US
11.1 The easiest way to contact us is using our contact us page, the link for which is displayed on the home page, and the vast majority of other pages on our website.
11.2 You may also contact us directly by email, by emailing email@example.com
11.3 Our postage address is for correspondence only. Packages or returns may NOT be sent to this address. To obtain a return address, please contact us first.
78 York Street